Refund and Returns Policy

Our refund and return policy is valid for 3 days from the date of purchase. After this period, we cannot offer a full refund or exchange.

Eligibility for Returns

To qualify for a return, your item must:

Be unused and in the same condition as when you received it

Be in the original packaging

Include a receipt or proof of purchase

Please do not send items back to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, newspapers, magazines)

Intimate or sanitary products

Hazardous materials, flammable liquids, or gases

Gift cards

Downloadable software or digital products

Some health and personal care items

Partial Refunds (if applicable)

Partial refunds may be granted for:

Books with clear signs of use

Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

Items not in original condition, damaged, or missing parts not due to our error

Returns made more than 30 days after delivery

Refund Process

Once we receive and inspect your return, we will notify you via email whether your refund is approved or rejected.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

Recheck your bank account.

Contact your credit card provider (processing times vary).

Contact your bank, as refunds may take additional time to post.
If you still have not received your refund, please email us at support@kyiptv.shop
.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace defective or damaged items. To request an exchange for the same product, email support@kyiptv.shop
and send your item to:
750 1st Ave, New York, NY 12016, USA

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value.

If the gift was not marked or was shipped to the purchaser, we will issue the refund directly to the gift giver.

Shipping Returns

To return your item, mail it to:
750 1st Ave, New York, NY 12016, USA

You are responsible for paying your own return shipping costs. Shipping fees are non-refundable.

If you receive a refund, the cost of return shipping will be deducted.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Assistance?

For any questions about refunds or returns, contact us at:
📧 support@kyiptv.shop